Icicles USA

Nothing happened, just wanted to order some replacement lenses but am not sure what size I have, they're either bagger or baby bagger but not sure which one I need.

I ordered a pair of glasses at bike week a year ago, the glasses are supposed to be lifetime warranty. My lenses are the transition style, they stopped working so i called to get a new pair, they charged me $117 and some cents for new lenses. The guy brought up my order and tood me what i needed and said it woukd be $117 and cents, so much for there lifetime warranty. So i paid the money, they sent me wrong lenses , i called them , the gut says well send us a pic of you frames which i did, he then tells me i dont have the glasses that the salesman sold me, so basically the incompetent salesman wrote down wrong style, so the guy sys oh no worries i will get the right ones out to you , so they came in mail 2 weeks later and they were also wrong. So i had to call them back up, at this point i told the guy i just want a refund and i will throw the glasses away and i complained about there so called lifetime warranty. He sends me an email telling me he will not only refund me but he will do better, he states in email that he will refund me the money and put the new lenses in my frames at no charge if i give them a positive review and send my frames to them., so i paid $25 to send my frames and both pair of lenses that were wrong to them, a week went by i emailed them to check status, guy says well we didn't receive them as of yet, this was on nov, 20th. So i tracked my package and it sows the package was received by them on the 19th @ 10:30 am, now its the 29th and still no refund nor do i have my glasses back, i have called them and emailed them numerous times with nothing being resolved, so now it looks like i have to contact pay pal and whoever else i need to contact to get my refund and my damn frames back, this company is a joke. Horrible customer service. Bunch of young kids that just dont care. I go to all the bike weeks and i will boycott there stand , all it takes is a few minutes of your time, you shouod also fire your incompetent salesman too who obviously dont know how to write down what he sold a customer.

I purchased glasses from them last year at bike week. They sold me a pair of bagger glasses but charge me for the big daddy style , i paid cash so the crooked sales guy probably pocketed the remaining amount of money. They are suppose to be lifetime warranty which is BS too, because my transitions do not switch from day to night so i had to buy another pair of lenses for $110, big rip off. My suggestion to everyone who reads this never purchase anything from any vendors at bike week because those sales people are liers and crooks

They have always been great with me.. got first pair at nascar race ordered about 9 pairs online always sent them in timely fashion . Sunglasses are next level

Puchased 2 pair of glasses at myrtle beach bike week may 19,2018. One pair was transitions with red tint to match our bike. They convinced us to purchase saying they will replace lenses any time there is an issue. The next day i noticed a ding in the lens. I emailed to get them replaced. They asked me to send picture of lens which i did. Then i dont hear back. Email again resending pics and wait again. Finally get email saying they dont have that lens any more will i take a silver mirror. No i dont want silver mirror. They said they have red not transitions. I told them i spent that much money for transitions for riding. He says so get the silver. No its not what i want or paid for. I just purchased them last month and they are no longer available? What kind of scam is that. So the guy tells me ok i have you on the list. We will contact you when they come in could be about 3 weeks and hangs up. Horrible customer service. Sales convinces you to spend that kind of money promising you replacement lenses and they act like take what we have or nothing and how do you not have lenses we just purchased last month.

If you would spend more money providing the support your customers need versus setting up multiple stands at an event to try and attract new & repeating business you would probably have happier customers and repeat business. Although, you eventually helped me with my part replacement. It came with great effort on my part. So much I had to put calendar entries and reminders in my phone to call every day for almost 2 weeks until your only customer service person finally put my part in the mail. I spoke to other people who promised me my part was in the mail. Lies! I finally spoke to the customer service person who's name I was given at least a couple of times and after a few calls with this person I actually received my part. This is not the way to treat customers you want to buy a second and possibly third pair of expensive sunglasses.

Sent my glasses back for a different size and waited 2 months. Had to continue to chase after them and they told me they were sending them out weeks ago only to find out they didn’t have them in stock and didn’t tell me about it. I asked for a refund and they ignored me until they shipped them out.

I was at the Hideaway in Cave Creek during biker show. The Icicles sun glass booth was next to the band. I saw them, liked them and bought a pair for me and a pair for my girlfriend. I bought my pair on the condition that he would send me two sets of 2.75 bi-focal lenses. He said don't worry they will be there in about 2 weeks. I've been waiting close to 5 or 6 weeks. I like the glasses and the Girl Friend loves hers. I would never have bought sunglasses without a prescription and certainly not pay close to $500 for two pairs. I'm disappointed and and if something isn't done soon I will start to tell everyone not to buy them. I could go either way on these glasses. Icicle beware. You start *** bikers off your sales will go down. We stick together.

Reported to department of fair trading in Australia. They have the power to act.

Incorrect order in confirmation email that goes through after a order is placed. Incorrect price charged to credit card and impossible to get a clear response from management. Over charging and incorrect product. Website is very misleading. Once you have placed a order good luck trying to stop it going through if it is not correct in the confirmation email. Resolution is a your expense send item back with no guarantee of refund.

I bought a pair in Ocean City Maryland this weekend at bike week. I tried them on, they looked great. When I got them home and went to wear them. There are two scratches and the foam has a tear. Must not have been the same pair. I've called and left two messages and have sent two emails. Still waiting for someone to get back to me. So, how long will I have to wait until I receive some kind of communication. A day, week, month, year? Will I hear back from them at all? Now I'm trying to send this complaint and it's telling me I need at least 100 words. Umm.. Think I'm at over 100 words. so I'll keep going, and going, and going, and going.

So i thought i got over charged but there was tax. I had thought the price he told me was after tax. Issue resolved. They got back to me super quick. Have any issues contact them thru facebook :)

Was at laguna seca. I feel in love with the punk pair. Very light weight and comfortable. But he told me 139. The next day i checked my account and he charged me 159!???? Super pissed. Lyers. My boyfriend was right. He totally scamed me. The guy was super nice to. Not happy. Wish i knew how much bad reviews they have gotten. Charging those prices and lying to people is horrible customer service. Trying to see if they will get back to me to resolve the issue. But i doubt it. :(